Privacy Policy

At UTRANSIQO, we take your privacy seriously. This Privacy Policy describes how we collect, use, and share information about you when you use our platform, website, and related services (collectively, the "Service").

1. Information We Collect

1.1 Information You Provide

We collect information you directly provide to us, including:

• Account Information: Name, email address, phone number, company name, and password when you create an account
• Billing Information: Payment method details, billing address, and transaction history
• Fleet Data: Vehicle information, driver details, maintenance records, and route data you enter into the platform
• Communications: Messages you send to us, including support requests and feedback

1.2 Information Collected Automatically

When you use our Service, we automatically collect certain information, including:

• Device Information: Device type, operating system, browser type, and unique device identifiers
• Usage Data: Pages visited, features used, and actions taken within the platform
• Location Data: GPS data from tracked vehicles (with your explicit consent and configuration)
• Log Data: IP address, access times, and referring URLs

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send technical notices, updates, security alerts, and administrative messages
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities in connection with the Service
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize the Service, including providing content and features that match your profile and interests
• Generate anonymized and aggregated analytics to improve our products

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party vendors who provide services on our behalf, such as payment processing, data hosting, email delivery, and customer support. These providers are contractually obligated to protect your information.

3.2 Business Transfers

If UTRANSIQO is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.4 With Your Consent

We may share your information with your consent or at your direction.

4. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. These measures include:

• Encryption of data in transit (TLS 1.3) and at rest (AES-256)
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Employee training on data protection and security practices
• Incident response procedures and breach notification protocols

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your usage of the Service. These include:

• Essential Cookies: Required for the Service to function properly (authentication, security, preferences)
• Analytics Cookies: Help us understand how you use the Service so we can improve it
• Performance Cookies: Monitor Service performance and identify issues

You can control cookies through your browser settings. Disabling certain cookies may limit your ability to use some features of the Service.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct any inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to certain exceptions
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to the processing of your personal information in certain circumstances
• Withdrawal of Consent: Withdraw your consent at any time where we rely on consent to process your information

To exercise any of these rights, please contact us at privacy@utransiqo.com. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or anonymize your personal information within 30 days, unless retention is required by law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and data processing agreements.

9. Children's Privacy

The Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected personal information from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the platform and updating the "last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

UTRANSIQO - Data Protection
Email: privacy@utransiqo.com
Abidjan, Ivory Coast