Privacy Policy

1. Who processes the data?

The public website and UTRANSIQO Hub are operated by WINNER MARKET LIFE SARL, Îlot 3178, Quartier Agla Agongbomey, Parcelle C, 13th district, Cotonou, Benin. Trade register: RB/COT/21 B 30598; tax ID: 3202113254127.

A customer organization decides how its dedicated instance and the data of its staff, passengers and customers are used. The parties' respective responsibilities for that instance are set out in the documents agreed with the organization. Requests about those records may also be sent to the organization that created the account.

2. Data used and purposes

For a contact, quote or demonstration request, we use the information entered in the form to respond, verify the request and arrange the next step. In the Hub, professional names and contact details, account identifiers, organizations, permissions, licenses and order references are used to manage access and the service.

Technical and security logs help diagnose incidents and protect accounts. The instance email relay retains sending references and statuses; its delivery log does not retain message content or OTP codes.

Depending on enabled modules, the field app may process assignments, trips, rentals, ticket sales, cash operations, incidents and vehicle positions. GPS tracking is explained to the driver and is limited to active service. Positions waiting offline may remain on the phone for up to 24 hours before transmission. This does not describe server-side retention.

3. Recipients and providers

Authorized people in the organization access only the data allowed by their role. Technical providers may be used for hosting, email delivery and, where enabled, payments. We do not sell personal data, and the mobile app contains no advertising SDK.

Some providers may process data outside Benin. To learn where your instance's data is processed and which safeguards apply, contact us or your organization.

4. Retention and security

Retention depends on the purpose, the organization's agreement and applicable obligations. To learn the period applicable to your account or operations, contact us or the organization that manages your instance.

The service uses HTTPS, accounts and access controls, and logs certain operations. These measures reduce risks without guaranteeing absolute security. Security incidents can be reported to the contact address below.

5. Cookies and trackers

The website and Hub use mechanisms needed for sessions, security and interface preferences. The website has no behavioral advertising in the version published on this policy's date. Your browser settings can clear cookies; blocking session cookies may prevent sign-in.

6. Your rights and questions

You may request access, correction, deletion, portability or objection where those rights apply, and ask questions about processing that concerns you. Identify the relevant account and organization without sending a password. We may need to verify your identity before releasing data.

You may also contact Benin's Personal Data Protection Authority (APDP). For records managed by a customer organization, contact its representative or use our contact so the request can be directed to the right person.

7. Changes to this policy

This policy changes when processing or providers change. Its update date appears at the top of the page. Contractual commitments and notices specific to an instance continue to apply.